Shipping and Return
Shipping Policy
1. Purpose
The purpose of this Shipping Policy is to establish guidelines and procedures for the shipping and delivery of products by KYPHIE SRL. This policy aims to ensure transparency, efficiency, and customer satisfaction in our shipping processes
2. Scope
This Policy applies to all shipping and delivery activities conducted by KYPHIE SRL for its products, including domestic and international shipments. It covers the responsibilities and expectations of both KYPHIE SRL and our customers.
3. Shipping Methods
KYPHIE SRL offers various shipping methods to accommodate customer preferences. These methods may include but are not limited to standard ground shipping, expedited shipping, and international shipping. The availability of specific shipping methods may vary depending on the customer's location and the product being shipped.
4. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products being shipped. Customers will be provided with shipping cost details during the checkout process, and these costs will be added to the total order amount.
5. Order Processing and Shipping Time
Orders are typically processed within 2-3 business days of order placement. Shipping times vary, depending on the selected shipping method and the destination. Estimated delivery times will be communicated to customers during the checkout process.
6. Tracking
Customers will receive a tracking number once their order is shipped. This tracking number can be used to monitor the status and location of the shipment. KYPHIE SRL will provide instructions on how to track shipments
7. Shipping Address
Customers are responsible for providing accurate and complete shipping addresses during the order placement process. KYPHIE SRL is not responsible for delays or misdelivery resulting from incorrect or incomplete address information provided by the customer
8. International Shipping
For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees. KYPHIE SRL will provide the necessary documentation for customs clearance, but it is the customer's responsibility to comply with customs regulations.
9. Shipping Damages and Returns
Customers should inspect their shipments upon delivery and report any visible damage or discrepancies to KYPHIE SRL within 7 days of receipt.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return window from the date of delivery. To be eligible for a return, the product must be in its original, unused condition and packaging. If you received a defective product, we will gladly process a return or exchange, ensuring the issue is resolved at no additional cost to you. Please note that returns for non-defective products must meet our requirement of being unused and in their original packaging.
10. Policy Review
This Shipping Policy will be periodically reviewed to ensure its effectiveness and compliance with industry standards and regulations. Any updates or changes to this Policy will be communicated to customers as necessary.
By adhering to this Shipping Policy, we aim to provide a seamless and reliable shipping experience for our customers while maintaining transparency in our shipping processes.
